Shipping Policy

By placing an order through Scandinave, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability, we endeavor to maintain accurate stock counts but from time to time there may be a stock discrepancy and we may not be able to fulfill all your items at time of purchase. In this instance, we will contact you to find out if you would prefer to wait for the backordered item to be restocked or if you would prefer a voucher.

2. Shipping costs

Shipping costs are calculated at checkout based on the weight, dimensions, and most importantly, the destination of the items in your order. Payment for shipping will be collected at the time of purchase. This price will be the final price for shipping your order.

3. Returns

Return conditions are available on the Return and Refund Policy page, which you can find linked at the bottom of the page.

4. Delivery Terms

In general, international orders may be in transit for 4 days. However, this period may exceptionally be longer (up to two weeks). This varies greatly depending on the selected delivery type and the supplier linked to the items contained in your order.

Shipping time

Orders are generally processed within 2 business days of payment. We allow a 24-hour period for the delivery address to be changed.

Our teams contact item storage facilities from Monday to Friday during normal business hours, except on national holidays, at which time shipping will not be activated with the storage facilities.

When you place an order with Scandinave, the maximum shipping time is 3 business days. Orders are often sent within 3 business days. However, delivery can take up to 1 to 3 weeks during this disrupted period.

It is important to note the difference between shipping and delivery. Delivery refers to the act of transporting items and ensuring their routing to a destination address. Shipping refers to the action of sending out the items in an order.

For this reason, exceptionally, delivery time can be up to 3 weeks.

These are exceptional total delays, but Scandinave wishes to communicate them to you to avoid any inconvenience. That said, once this delivery time is exceeded, i.e., 3 weeks, we want to keep you satisfied.

For this, we will offer you solutions such as resending your order at our expense or creating a gift voucher whose value will be greater than the amount of your initial order. This almost never happens, but Scandinave is starting to become a victim of its success, and we prefer to anticipate such situations and let you know what the policy is in terms of customer service.

Therefore, if you received your order confirmation email 3 weeks ago or more, please either reply to your order confirmation email or send us an email at contact@scandinave.co.

And so that your email can be processed as quickly as possible, we advise you to include the following information in your email:

- Your order number

- The email address used for your order

- Last Name

- First Name

- Contents of your order (even approximate)

- Date of your order

If you send us an email at contact@scandinave.co, we also advise you to put "Delivery delay - Your order number" as the subject of the email.

Example: "Delivery delay - #125698"

The Scandinave customer service members will respond to you within 24 business hours by email to address your situation.

4.4 Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order is shipped.

4.5 Shipping to P.O. boxes
Scandinave will only ship to P.O. box addresses using postal services. We are not able to offer courier services to these locations at this time.

4.6 Shipping to military addresses
We are able to deliver to military addresses through USPS. However, we are not able to offer this service using courier services.


4.7 Out of Stock Items
If an item is out of stock, we will contact you to ask if you prefer to wait for the backordered item to be restocked or if you prefer a voucher. This voucher will be worth more than your initial order amount.

4.8 Exceeding the delivery time
If the delivery time has exceeded the expected time, please contact us at contact@scandiave.co so that we can process your request.

5. Tracking notifications
Upon shipment, you will receive a tracking link from which you will be able to follow the progress of their shipment based on the latest updates made available by the shipping service provider.

6. Parcels damaged in transit
If you find a parcel is damaged in transit, please, if possible, reject the delivery and contact our customer service. If the parcel has been delivered without you being present, please contact the Scandinave customer service members at contact@scandinave.co.

7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as shown on Scandinave when you placed your order.


8. Cancellations

If you change your mind before you have received your order on Scandinave, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.

9. Insurance

Parcels are insured against damage and loss up to the declared value by the carrier. Loss is confirmed if the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Indeed, Scandinave has experienced too many cases of unfortunately dishonest customers claiming not to have been delivered for us to rely solely on the customer's word. However, Scandinave will do its utmost to satisfy you by sending you the items from your order at its expense or by offering you a gift voucher whose value will be greater than the amount of your initial order.

9.1 Process for parcels damaged in transit

We will proceed with a refund or replacement by applying the Return and Refund Policy, which you will find linked at the bottom of the page.


9.2 Process for parcels lost in transit

In the event that the postal service confirms a loss in transit, Scandinave will do its utmost to satisfy you by sending you the items from your order at its expense or by offering you a gift voucher whose value will be greater than the amount of your initial order.

10. Customer Service

For any customer service inquiries, please send an email to contact@scandinave.co