Return and Refund Policy

Our policy lasts 14 days. If 14 days have passed since you received the product, unfortunately we cannot offer you a refund or exchange.

If, during the week, you change your mind within 24 hours of your order, we will refund you directly.

We only process orders 24 hours after they have been placed in order to allow customers to correct errors and change their minds. After this period, if the order has been processed, we will no longer be able to refund you if you change your mind before the product has been delivered, received and returned to the communicated address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging to be returned at your expense to the address we will provide.

Several types of products cannot be returned. We do not accept returns on intimate or sanitary products. Gift cards are also items that cannot be returned.

To make a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will certainly be your email address.

For your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address we provided, or you send us, via scan or photo, proof that the return has been made to the communicated address. In the first case, the shipment must not be sent to the manufacturer's address. In the second case, a postal receipt or shipping ticket may be accepted.

We may ask you to wait for good reception rather than sending us proof that the return has been made. This is because, in the case of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund if there is one.

If you receive an item and claim it is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item from your order can be inspected.

Once the package is received, only after inspection will the refund be made (or not). Indeed, after inspection, we may realize that the item is in good condition. We will inform you of this via a photo and/or video, and in this case, we will refuse the refund.

This may seem like an excessive procedure. However, some people have shown dishonesty, and based on past experience, we can no longer take our interlocutors at their word. We apologize for this and please know that we do our best for each return case and for each refund request.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period. This period is not dependent on us. And we will notify you as soon as the refund procedure is launched on our end.

If the refund is late or missing, check your bank account first. Only then contact your credit card issuer. Indeed, there may be a delay before your refund is officially posted.

Then, contact your bank. Indeed, there is a necessary processing time before a refund is displayed.

After these two steps, if you still have not received your refund, please send an email to contact@scandinave.co. The customer service team will ask if you have completed both steps. If so, the customer service team will verify it in the database.

We are sorry to ask for these steps, but we want to provide the utmost attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We wish to allocate maximum attention to the requests received.

In the case of sale items, if there is a refund, the refund will be made on the price of the sale item, i.e., the price paid by the customer, and not at the regular price.

In the case of exchanges, we only replace an item if it is defective or damaged. If this is the case and you wish to exchange it for the same item, send us an email at contact@scandinave.co.

In the case of gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item will a gift voucher be sent to you by email.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift purchaser and they will know that you have returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may obviously vary.

If you are shipping an item with a value of €30 or more, consider using a delivery service that allows you to track the shipment or ensure delivery. Indeed, we do not guarantee that we will receive the item you return to us.