By placing an order on Cessoria, you agree to the following terms and conditions. These have been established to ensure a clear understanding of each party's responsibilities and to provide mutual protection throughout the purchasing process.
1. General Information
Subject to stock availability, we make every effort to maintain accurate and up-to-date stock levels. However, occasional stock shortages may occur.
If an item becomes unavailable after your order has been confirmed, we will contact you to offer one of the following solutions:
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Wait for the product to be restocked;
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Receive a store credit.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
Shipping costs are payable at the time of purchase and are considered final.
3. Returns
All information regarding returns is available in our Return and Refund Policy, accessible at the bottom of the Cessoria website.
4. Delivery Conditions
International orders are generally delivered within 4 business days.
However, in exceptional circumstances, delivery times can extend to 14 business days, depending on the shipping method and carrier selected.
Order Processing
Orders are generally prepared within 2 business days after receipt of payment.
We allow a period of 24 hours for customers to request a change to their delivery address.
Our logistics teams work Monday to Friday, excluding public holidays.
The maximum shipping time is 3 business days.
During peak periods, delivery may exceptionally take between 1 and 2 weeks.
Important
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Shipped: your package leaves our warehouse.
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Delivered: your package is received by the customer.
If exceptional circumstances lead to a delay exceeding 3 weeks, we will offer you one of the following solutions:
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Free return of your order;
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A store credit with a value greater than the initial amount of your purchase.
If your order confirmation is more than 3 weeks old, please reply directly to the order confirmation email or contact us at:
To allow us to process your request quickly, please specify:
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Your order number;
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The email address used during the purchase;
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Your first name;
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An approximate description of your order;
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The order date.
Recommended subject line:
Delivery Delay – [Your order number]
Example:
Delivery Delay – #125698
Our customer service will respond within 24 business hours.
4.4 Change of Delivery Address
You can request a change of delivery address as long as your order has not yet been shipped.
4.5 PO Box Delivery
We deliver to PO boxes only via standard postal services.
Express delivery services cannot deliver to PO box addresses.
4.6 Military Addresses
Where possible, we can deliver to military addresses via USPS.
Express carriers generally do not serve military addresses.
4.7 Out of Stock Products
If a product becomes unavailable after your purchase, we will contact you to offer:
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To wait for the product to be restocked;
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To receive a store credit with a value greater than the amount of your initial order.
4.8 Delivery Delays
If your delivery exceeds the estimated timeframe, please contact us at:
5. Tracking Notifications
Once your order has been shipped, you will receive an email containing your tracking number and a link allowing you to track the progress of your package with the latest carrier updates.
6. Packages Damaged in Transit
If your package arrives visibly damaged, we invite you to refuse delivery when possible and to immediately contact our customer service.
If the package was delivered in your absence, please contact us as soon as possible at the following address:
7. Customs and Taxes
7.1 VAT
VAT is already included in all prices displayed on our website.
8. Order Cancellation
Orders can be cancelled as long as they have not yet been shipped.
Once the order has been shipped, please refer to our Return and Refund Policy.
9. Delivery Insurance
Each package is insured against loss and damage up to the declared value with the carrier.
A package will only be considered lost after official confirmation from the carrier.
Any package marked as Delivered by the carrier will be considered correctly delivered.
In case of a problem, we commit to offering a satisfactory solution, including:
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Free return of your order;
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A store credit with a value greater than the amount of your initial purchase.
9.1 Damaged Packages
Claims regarding damaged packages will be handled in accordance with our Return and Refund Policy.
9.2 Lost Packages
If the carrier officially confirms the loss of a package, Cessoria will offer one of the following solutions:
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A free reshipment of the product;
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A store credit with a value greater than the amount of your initial purchase.
10. Customer Service
For any questions or assistance requests, please contact our customer service at: