Privacy Policy
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from Hera Design, as part of our purchase and sale process, we collect the personal information you provide to us, such as your name, address, email address or phone number.
When you browse the Hera Design site, we may also automatically receive certain technical information, including your computer or device's Internet Protocol (IP) address, as well as information about your browser and operating system.
As part of email marketing, and subject to your consent where required, we may send you emails about Hera Design, including about new products, offers, updates or unfinished orders.
ARTICLE 2 – CONSENT
How do we obtain your consent?
When you provide us with your personal information to complete a transaction, make a payment, place an order, arrange a delivery or return a purchase, we collect and use this information to the extent necessary to fulfil your request and our contractual relationship.
If we ask you to provide your personal information for another reason, particularly for prospecting or marketing purposes, we will ask for your consent where this is required by applicable regulations, or give you the opportunity to opt out of this use.
How can you withdraw your consent?
If, after giving us your consent, you change your mind and no longer wish for us to contact you for marketing purposes, you can let us know by contacting us at:
You can also use the unsubscribe mechanisms included in our electronic communications where available.
Withdrawing your consent does not affect processing carried out before that withdrawal.
ARTICLE 3 – DISCLOSURE
We may share your personal information with service providers and partners where this is necessary for operating the site, processing orders, payment, delivery, customer service or other services required to carry out our activities.
We may also disclose your personal information where required by law, regulation or a decision by a competent authority, or where necessary to establish, exercise or defend legal rights.
ARTICLE 4 – SHOPIFY
Hera Design is hosted on Shopify, which provides the e-commerce platform enabling us to offer and sell our products.
Your data may be stored in Shopify's storage systems and databases. Shopify implements security measures designed to protect data processed as part of its services.
For payments, banking information is processed by the relevant payment providers in accordance with their own privacy policies and applicable security standards.
We do not directly store your full card details on our own servers where payment is processed by a payment provider.
Information relating to your transaction is kept for as long as necessary to process your order, comply with our legal and accounting obligations, and manage any disputes.
For more information on how Shopify processes data, please refer to their privacy policy and terms of use.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
In general, the services provided by the third-party providers we use only collect, use and disclose your information to the extent necessary to carry out the services entrusted to them, including payment processing, delivery, site analytics or sending communications.
Certain third-party providers, in particular payment providers and other transaction processors, have their own privacy policies regarding the information we may be required to pass on to them as part of your transactions.
We recommend that you carefully review their privacy policies to understand how your personal information may be processed.
The providers that may be involved in processing your data may include payment, delivery, analytics, electronic communication or marketing services.
Some of these providers may be located in a jurisdiction other than yours or ours. Where personal data is transferred to a country outside the European Economic Area, such transfers are carried out in accordance with the requirements of applicable data protection regulations.
When you leave the Hera Design site or are redirected to a third party's site, app or service, you may be subject to that third party's own terms and privacy policy.
Links
You may leave Hera Design by clicking on certain links on our site.
We are not responsible for the privacy practices of these other sites and recommend that you carefully review their privacy policies before providing them with your personal data.
ARTICLE 6 – SECURITY
To protect your personal data, Hera Design implements appropriate technical and organisational measures to limit the risk of loss, misuse, unauthorised access, disclosure, alteration or destruction of data.
Payments made on our site are processed by secure payment providers who implement the security measures applicable to their activity.
Although no method of transmission over the Internet or electronic storage can guarantee absolute security, we strive to comply with applicable security requirements and to protect the information entrusted to us.
ARTICLE 7 – COOKIES
The Hera Design site may use cookies and similar technologies to ensure it functions properly, remember certain preferences, measure its audience, improve the user experience and, where you have consented, offer tailored content or communications.
Cookies may in particular be used to:
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ensure the shopping cart functions correctly;
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maintain your browsing session;
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remember certain information about your browsing;
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measure site traffic;
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improve site performance;
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analyse site usage;
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personalise certain communications or adverts where applicable and permitted.
Certain cookies are necessary for the site to function and cannot be disabled via the consent settings where their use is strictly necessary for the requested service.
Where applicable regulations require it, non-essential cookies are only placed once your consent has been obtained.
You can change or withdraw your consent to cookies at any time via the cookie settings available on the site, where this feature is offered.
ARTICLE 8 – AGE OF CONSENT
By using Hera Design, you confirm that you are of legal age to make a purchase in your country of residence or, where applicable regulations permit, that you have obtained authorisation from your legal guardian.
We do not knowingly seek to collect personal data from individuals who are not of legal age without appropriate authorisation.
ARTICLE 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this privacy policy at any time to reflect changes in our practices, services or applicable regulations.
We recommend that you check this page regularly to keep informed of any changes.
Changes take effect as soon as they are published on the site, unless stated otherwise.
In the event of a material change, we may, where necessary, inform you by an appropriate means.
If Hera Design is subject to an acquisition, merger, restructuring or other similar transaction, your personal information may be transferred as part of that transaction, in compliance with applicable regulations.
ARTICLE 10 – SMS MARKETING
Where you voluntarily provide your phone number and consent to receiving marketing communications by SMS, Hera Design may use that number to send you notifications relating to your orders as well as, where you have consented, commercial communications or promotional offers.
The number of marketing communications sent may vary depending on the campaigns and services used.
You can unsubscribe from SMS marketing communications at any time by replying STOP where this feature is available, or by contacting us at:
Unsubscribing from marketing communications does not prevent the sending of communications strictly necessary for processing or tracking your order.
Where we use a provider specialising in sending SMS messages, certain information may be shared with them to enable the messages to be sent, tracked and their deliverability measured.
The relevant providers process this data in accordance with their own privacy policies and applicable legal obligations.
If link tracking or analytics tools are used in our communications, the information collected may in particular allow us to measure the opening, receipt or clicking of certain messages or links.
You can request to unsubscribe from marketing communications at any time by contacting:
ARTICLE 11 – YOUR RIGHTS
In accordance with applicable data protection regulations, you may in particular have the following rights:
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right of access to your personal data;
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right to rectification of inaccurate or incomplete data;
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right to erasure of your data under the conditions provided for by the regulations;
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right to restrict processing in certain situations;
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right to object to certain processing;
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right to the portability of your data where this right applies;
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right to withdraw your consent where processing is based on it.
To exercise your rights or obtain information about the processing of your personal data, you can contact us at:
We will endeavour to respond to your request within the timeframes provided for by applicable regulations.
Where applicable, you also have the right to lodge a complaint with the competent data protection supervisory authority.
QUESTIONS AND CONTACT DETAILS
If you would like to access, correct, amend or delete any personal information we hold about you, exercise your rights, lodge a complaint, or simply obtain more information about our privacy policy, you can contact Hera Design at the following address:
Website: https://hera-design.co/
Last updated: 8 August 2026.